Introducing the Network Troubleshooter tool
Just another way we’re moving closer to our automation goals.
Changing the Service Desk culture
As we modernize our support services, we'll adjust our culture to meet the new work we will be performing.
A few leadership changes of note
We’re happy to announce the promotion of two leaders from within the ranks of GlobalNOC.
Piloting lightweight NOC services
We are always looking to broaden our reach, and in 2022 we are piloting a new program to offer our services to smaller colleges and universities.
We are offering a suite of affordable, lightweight NOC services including basic network monitoring, traffic volume data, network performance, and more. Dubbed “GlobalNOC Light,” the initiative is aimed at campuses whose needs are not as unique or time intensive as large, complex campus or wide area networks.
Quick Connects off to a good start
Our first Quick Connects meeting of the year was a success with 49 members Zooming in to learn about portals.
The February 16 event was a chance for attendees to hear an update on customer-facing portals and also give feedback on our next direction. This month’s session was moderated by Corey Donovan, GlobalNOC’s manager of business operations, with Dan Doyle, manager of network analysis, giving the main presentation.
So many awesome ideas, so little time: Why we’re focusing on fair and transparent prioritization
Customers and their network needs are at the heart of everything we do at GlobalNOC. Whether it’s fulfilling feature requests, improving existing functionality, fixing bugs, or building new tools and services, we strive to be on it, at all times.
Unfortunately, we are only human and are limited in what we can do and how quickly we can do it.
GlobalNOC’s automation efforts get a boost with new, dedicated position
We are happy to announce a new role we’ve just created and filled: A member of our systems and software group who is dedicated entirely to our automation initiatives. John Ratliff, who has been on GlobalNOC’s network data collection analysis team for two years, was hired after interviewing a variety of candidates.
Introducing the DB’s next-generation user interface
Check out our new and improved user interface for the GlobalNOC Network Management Database—a.k.a. “the DB”—which sits at the center of our tools and services ecosystem.
GlobalNOC’s COVID-19 Response
We at GlobalNOC are thinking of our community and hoping that you and your loved ones are staying healthy and safe in these unprecedented times.
Customer Relationship Manager and Software Superuser: Pilot Update
These pilots will make it easier for you to interact with the GlobalNOC. They will make sure our work is aligned with your priorities, and speed the delivery of your requests.
