GlobalNOC Light

Meet our newest service

Are you looking for affordable, lightweight network operations center (NOC) services for your smaller college or university? Our new service, GlobalNOC Light, offers a suite of top-notch NOC services to fit your budget.

The service is built using GlobalNOC’s best-of-breed operations automation platforms. With a simple configuration console, your campus IT staff can set a high-level monitoring policy for your network, while GlobalNOC Light automatically and constantly updates monitoring based on this policy when we detect changes in your network via automated polling.

Read our light services pilot blog post

GlobalNOC Light Service—Why us?

Trusted partner

The GlobalNOC has been a trusted partner in the research and education community for the past 20+ years, providing world class network support and systems services.

Human interaction

When there’s a critical issue happening on your campus network, our world-class Service Desk will be in touch with you via a phone call, discussing the alert. A summary of the call and alert will be provided in the portal.

Vendor agnostic

The GlobalNOC Light Service is completely hardware/device agnostic, and always will be.

Hands-on onboarding

The turn-up of a new service can be a daunting task to any institution. As with all services the GlobalNOC provides, we’re there with you every step of the way.

Simple pricing

No need to keep track of device counts to plan or budget for subsequent years of support. Our cost is $12,000 a year (or $1,000 a month) and it includes the hardware needed to get you up and running.

Getting started is easy

We’ll provide an appliance for your campus – either virtual or physical – in order to securely connect your network to the GlobalNOC. Our auto-discovery agents will handle most initial and ongoing enrollment of your network devices into the service. When new devices are discovered, you will be asked to provide a bit of extra information to complete enrollment and ensure we’re correctly monitoring the new device.

By leveraging standardized network management interfaces, we’re able to monitor a wide variety of network devices and services including:

reachability (ping)
interface up/down
interface threshold (via TSDS)
interface errors (via TSDS)
BGP up/down where supported by equipment using the standard MIBs.

Dashboards, Service Desk, and monitoring

We’ll provide you with a set of standard dashboards that will allow you to see basic activity on your network devices, graphed over time, such as bit/packet/error rates for each interface on your network. We’ll also provide a live map view of your network, and optionally include your network in our Global Research Map project.

GlobalNOC Light features active engagement by our 24x7x365 Service Desk for your most critical issues (as defined by you). Our service includes live engagement in a small number of critical incidents per month. For these incidents, our Service Desk staff will be responsible for reacting to an alert on your network 24x7x365 and directly engaging your staff to hand off the issue.

Using the community-developed perfSONAR software, GlobalNOC Light will provide you with basic active performance measurement and monitoring between your campus edge and other R&E networks such as GlobalNOC and other participants in GlobalNOC Light. This capability will allow you to regularly prove out your networks’ ability to sustain high-speed data transfers and actively alert you to degradation in network performance.

Interested? Contact us!