Operating a R&E network takes a lot of coordinated effort. GlobalNOC provides reliable carrier-grade services to help networks focus on their mission for research and education instead of the details of daily operation.
Service Desk Support
The GlobalNOC Service Desk actively monitors the health and performance of all aspects of a network, in a fully redundant 24×7×365 operation. The Service Desk serves as the hub of communication for a network, coordinating all of the engineers, vendors, and users. The GlobalNOC Service Desk sees network issues before the user does, serving as a first responder to all problems.
Network Engineering Support
GlobalNOC’s team of expert network engineers can provide 24x7x365 help with incident management and provisioning of networks, backed by the Service Desk Support. This group can quickly and expertly diagnose and resolve network issues on a broad variety of L1, L2, and L3 networks, from a variety of network vendors.
Advanced Network Engineering Support
Advanced Network Engineering Support extends the expertise of network engineering to provide deeper problem management and provisioning on networks. Advanced support can reduce the amount of time spent getting assistance from a vendor and repairing a recurring problem through deeper root cause analysis.
GlobalNOC can provide additional higher-level network engineering help with network planning. This helps with development of technical strategy, including planning for new services and capacity planning.