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The GlobalNOC’s Service Desk, Network Engineering, and Software and Systems teams work as an integrated unit to meet the fast-changing needs of the R&E networking community.

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Services

Service Desk

The Service Desk uses fully redundant control room sites on IU’s Bloomington and Indianapolis campuses to provide:

  • 24x7x365 call center support
  • Trouble ticket management
  • Support coordination
  • Workflow support

 

Expert Network Engineering

The Networking Engineering team works with the Service Desk to ensure fast problem resolution. They also provide:

  • Strategic network provisioning, engineering, and planning
  • Support for Tier 1, 2, and 3 networks
  • Support for nearly any network type or scope (Regional DWDM to national IP networks)

Deployment, Architecture, and Consulting

GlobalNOC engineers deploy networks from planning to test to turn-up. Our expert network architects also assist networks with service planning needs, including:

  • New service enablement
  • Strategic network architecture review
  • Configuration improvements
  • Security audits

Software and Systems

Our Network Operations and Engineering services rely on advanced network management software developed in-house specifically for R&E networks. Our Software-as-a-Service capabilities include:

  • Real-time network visualization on a global scale
  • Continuous network status updating
  • Fully integrated network management and measurement tools

Want to know more?

Find out how we can tailor our wide range of expert services to meet your network or organization’s needs.