Supported by the GlobalNOC at Indiana University

GENI: GMOC - Report a Problem

NOC technicians are available twenty-four hours a day, seven days a week.  You can use e-mail (gmoc _at_ grnoc.iu.edu), the form below, or call the dedicated GENI GMOC phone number of 317-274-7783 to report issues. Any of these contact methods may be used, but telephone is suggested for particularly critical issues to ensure the quickest response.  

Calls, e-mails, and submissions through the form below are immediately logged as an incident in the trouble ticket system with event history, contact information, resolution details, and follow up procedures.

Trouble Ticket Request Form

Submit Issue to the GMOC
** Mandatory fields are highlighted and preceded by an asterisk

*Brief Description:

Click here to view Customer Impact (CI) Guidelines
* Agree to Customer Impact Guidelines?I Agree
* Select Customer Impact Guideline:

Contact Information

*Last Name: *First Name:
*Email address: *Organization:
IM Handle: Job Title:
Office Phone: Cell Phone:


Description





 
Click the SUBMIT button to send your Request. There is no need to reply to this email. You will receive an email confirmation if your Request is successfully registered. Please contact gmoc@grnoc.iu.edu if you experience problems using this form.
Be sure to click the submit button only once. A separate Issue will be entered each time the button is clicked.

Your request has been completed.