The GlobalNOC
at Indiana University

The Global Research Network Operations Center (GlobalNOC) at Indiana University provides carrier grade operations, tools, and network expertise, while placing a singular focus on the unique requirements of our research and education (R&E) community.

IU formed the GlobalNOC in 1998 to help Internet2 found its new R&E networking community, providing high quality network operations center services for Internet2's Abilene network. Since then, we have evolved alongside the community we serve, growing from a three-person staff to an organization of more than 80 people who deliver unrivalled service and support for the world's most advanced research and education networks.

The GlobalNOC's Service Desk, Network Engineering, and Software
and Systems teams work to ensure the reliability, performance, and advanced
capabilities for more than 20 projects, including:

  • TransPAC
  • ACE
  • I-Light
  • Indiana GigaPoP

Service Desk

  • Housed in redundant, state-of-the-art facilities
  • 24x7x365 call center support, ticket management, support coordination, and workflow support

Network Engineering

  • Expert network engineers work with the Service Desk to ensure fast problem resolution, provisioning, and strategic engineering and planning

Software and Systems

  • Provides support through a fully integrated system of network management, measurement, and visualization tools