About Global NOC at Indiana University
Since 1998 the Global NOC at Indiana University has proven to be a leader in the field of research and education networks, providing 24x7x365 professional network support for the most advanced research and education networks in the country. Beginning with its support of Internet2’s Abilene network, now known as Internet2 Network, the Global Research NOC at Indiana University has since expanded with the community to support the TransPac2 network, National LambdaRail (NLR), the MANLAN research exchange point in New York City, Indiana's I-Light, The Indiana GigaPoP, the TeraGrid’s IPGrid network, and the CIC OmniPoP in Chicago, among others.

The Global NOC consists of two well-integrated teams. First, the Global Research NOC Service Desk provides 24x7x365 technical call center support, trouble ticket management, and workflow support. The service desk is housed in a state-of-the-art call center in Indiana University’s new Informatics and Communications Technology Complex (ICTC) on Indiana University’s Indianapolis campus. This call center features a fully customizable 30-foot screen used to monitor and troubleshoot the current health of the various networks supported.

The second team is the Global Research NOC Engineering Team, made up of 14 network engineers and 9 systems engineers/programmers located on both the Indianapolis and Bloomington campuses of Indiana University. This team works together with the help of a new, high-definition, persistent “Virtual Office” video link between Indianapolis and Bloomington. The team provides proven expertise in supporting advanced, high-speed, national and regional research and education networks, and in supporting and developing the tools and systems related to these networks.